We have over 20 years experience with critical business applications in many types of industries, we know how important ongoing consultation, analysis and support is to your business. Our highly qualified support team are known for having a high level of engineering expertise and the capacity needed to help achieve a rapid and successful guidance, maintenance, installation and support including both hardware and software. We continuously develop our service and support to meet and exceed expectations and contribute to our customers success.
Now we have a modern digital infrastructure embracing all areas of the business, from raw material warehousing to finished delivery, with CodeIT Enterprise as the hub of the system. A production support system and a partner that can be with us on our journey forward
CodeIT´s professional support team provides high quality support for all customer engagement and are qualified to deal with all aspects of hardware, software and System integration issues. Our service and support portfolie is designed to address your unique needs, we offer on-site support, Field Service- and Software Engineers come to your site to evaluate a problem or provide routine maintenance and support or remote support, a more cost-effective technology that allows our Field Service- and Software Engineers to give you support from a remote location, all you need is a Internet connection. Our portfolio also include Service Level Agreement (SLA), designed for our software products. SLA sets out what level of availability and response time our customers are guaranteed. Project Management, fully engaged Project Manager that work proactively with you as a customer to ensure engagement and availability throughout the project. Creative and actively contributing to the project.
Prestudy, to get the best possible understanding for purpose and objective of a Smart Factory project we start with a prestudy. The intention is to seek, describe and suggest the best solution and make a estimation of the need for resources and the time for realization.